SOCAP Fall Auto Summit | Virtual Ticket

Wednesday, September 14, 2022 | 8:30am-1:00pm ET | A Hybrid Event from Indianapolis, IN

Auto CX Leaders are faced with more unique factors than their customer care peers in other industries. That's what makes the Auto Summit at SOCAP one of a kind. Join other auto leaders for a day packed with learning and sharing key insights at the Wednesday Auto Summit.

Electrification of Customer Base: Beyond the Vehicle

Topics to Include:

How to Stay Ahead of the Curve: Resolving Consumer Disputes - BBB AUTO LINE
The current pace of innovation is staggering. EVs, connected cars, hybrids and other innovations are propelling us forward, while also presenting new challenges. On the front lines of that change is BBB AUTO LINE, working with major manufacturers to address consumer disputes as they arise. In this session, Juan Herrera, Vice President, Dispute Resolution Services, National Programs is joined by Abby Adams, Assistant General Counsel, BBB National Programs to discuss the ins and outs of out-of-court automotive dispute resolution, the trends BBB AUTO LINE is seeing and some predictions for the road ahead.

Changing Lanes, moderated by BMW
With the rapid proliferation of new Electric Vehicle manufacturers, it's hard to keep track of all the new competitors in the marketplace in this fast-growing segment. During this session we will take a look at newcomers and compare/contrast their products and services in order to gain a better idea of how our business needs to transform and adapt to today's new landscape and changing customer expectations.

Going the Distance, moderated by Stellantis
Battery range persists as a concern for potential and new low emission vehicle owners, with "Range Anxiety" pushing drivers onto the edge of their seats. Join us in a discussion that will define and take a closer look at "Range Anxiety", including the latest developments in battery technology, factors that may impact battery range, charging network mapping and availability and innovative solutions that your counterparts are employing to try and cure their concerned customers.

Coming up Short, a panel discussion with Hyundai, BMW & Stellantis
Shortages are having a ripple effect throughout the auto industry with some unexpected impacts for customer service. Offering loaner vehicles for customers during service repairs has gone from standard practice to a rare commodity. Hear from a panel of OEM leaders as they share challenges, initiatives and successes for their respective alternate mobility programs. Learn how others are keeping customers happy during periods of vehicle repair.