Workshop on Diversity | Equity | Inclusion | Belonging

CX Leaders: Enhancing Employee Engagement to Drive Service Excellence - A workshop to focus on recognizing unconscious bias with techniques and strategies for building and sustaining an inclusive service culture

TUE FEB 8 & FEB 15, 2022 | 12pm–1pm ET | A Virtual Workshop for CX Leaders

Moderated by:

Helen Horsham-Bertels, Principal - Bago Consulting LLC

Muriel Watkins, President - MRW Consulting Group International LLC

Inclusivity and unconscious bias are more than trendy terms – they’re real challenges we’re facing at work, within neighborhoods, our families and when we’re engaging with customers. This two-part, interactive webinar was specifically designed to teach CX professionals how workplace bias can impact the interactions we have with teammates and how it can overflow into interactions with consumers. Join your SOCAP peers as we build awareness about the role implicit bias plays in employee/customer engagement during the first workshop - then learn techniques for mitigating bias and strategies for sustaining a culture of inclusivity at the session, one week later. Raise awareness and motivate change within your organization by attending this workshop!