Join the Canada Community at their premiere Montreal event and network directly with Canada's top leaders in customer care!

Social Media has become a completive necessity for business leaders, who are starting to realize its full potential regarding customer experience. Pierre Marc Jasmin of Services Triad will review the top line results of a benchmarking study of corporate social media usage to understand the evolution and impart of social media over the past years.

Presentations by Nygel Weishar of Scotia Bank, Josée Bourdage of Fido Solutions and Jean-François of L’Oréal Canada will cover industry trends in the banking and telecom sectors as well as the customer experience through various channels.

Finally, a panel discussion moderated by Matt Wheatly of Social Herd will examine effective methods of social media integration in the call center.

After this event, you will know:

• The strategies used by successful companies to position their social media

• How to measure the ROI of social media effort and determine profitability

• In-depth and current statistics on social media usage

• The leading issues contact centers are facing with social media

Seats for this exclusive event are extremely limited, so don't wait!  Register now!  If you have any questions about this event, please contact Nick Blanchette at nick@socap.org or by calling (703) 910-2471