Please join ConAgra and The Action Company on Tuesday, December 9th
at 1:00 p.m. ET as they host this informative and interactive webinar recently
presented in the breakout session, “The Truly Mobile Journey” at SOCAP’s Annual
Conference in Colorado Springs
Have You Been Tasked With
Taking Your Care Team Mobile?
Today’s consumers are using an ever-increasing number of devices
to access the Web, search for information, make purchases and manage their
lives. Did you know…
·
Consumers now use
smartphones and tablet apps more than desktop computers to access the Internet?
·
Mobile devices now account
for more than 55% of internet usage in the U.S.
·
Accelerating trends show
the majority of the traffic comes from mobile apps
As customer care professionals, we need to keep pace with
consumers’ mobile reality. A reality that isn’t just about eCommerce –
it’s about resolving consumer concerns when and where they need and want it.
Is your company stretching your mobile view to include consumer
care issues like – where to buy, digital couponing and problem resolution via
mobile?
During this webinar you’ll have the opportunity to:
·
Learn ConAgra’s mobile
vision for the future
·
Find out what ConAgra Foods
has learned so far and how they intend to bridge the mobile gap by leveraging
the power of mobile and the Action! App
·
Engage with other consumer
care professionals about your role in mobile and talk to others who may have
been tasked with “going mobile”.
Presented by: ConAgra Foods
– Jeanne Jones, Jeff Shaver, Tara Clark; Action! – Tom Asher, Holly Smith
Try this Mobile Challenge
If you
have a minute before this Webinar - try this Mobile Challenge to see how your
company is currently supporting the Mobile Consumer. Use your mobile phone to:
·
Browse your company's website(s)
·
Perform a where-to-buy search
·
Purchase an item (if eCommerce is
available)
·
Access your FAQ’s
·
Contact your company
Did your company make it easy to reach you? Are your
consumers stuck having to communicate important and potentially private
information using social media? Can they get a quick answer when they need to
know it (at point of purchase? when deciding where to get it? when deciding
between your brand and your competitors?) Look through the eyes of
your consumer, then join us for an interactive discussion on how to improve
customer experience and create a winning mobile strategy for your organization.