Blocking and Tackling Boot Camp

Wednesday, September 10, 2014
10:00 am - 2:30 pm

Join the SOCAP Heartland Chapter on a road trip to USA800 in Kansas City, Missouri, for a unique chapter event and experience. This chapter event will feature topic tables, a call center tour, tailgate lunch, guest speaker and bus ride!

This event will feature keynote speaker John Goodman, Vice Chairman, Customer Care Measurement & Consulting.

In addition, table topics discussions will allow you to share best pactrices on topics such as:
Attendance & Adherence * Quality Assurance Workforce & Scheduling * Performance & KPIs

VALUE:

• Call Center Tour
• Tailgating lunch
• Signed Customer Experience 3.0 book (John Goodman)
• Great keynote & table topics
• Networking opportunities
• Door Prizes

Event Location:
USA800 9808 E. 66th Terrace Kansas City, MO 64133

*Attendees in the Omaha region will leave Omaha by bus at 6:30a from Westroads parking lot
(north of Granite City)