2021 Fall Symposium: Emerging Horizons (ONLINE ACCESS PASS)

Oct 18, 2021 08:30am -
Oct 19, 2021 05:00pm
(GMT-5)

Event Description

2021 SOCAP Symposium | Emerging Horizons | A Hybrid Event: Available In-Person & Virtually

Oct 18th – 19th | A Hybrid Event | Online Access Pass

Advancing technology combined with evolving business landscapes are contributing to customers' rapidly growing expectations. Businesses need to remain consumer-centric in order to offer a unique competitive advantage and stay ahead of the curve. We may be tired of talking about the pandemic, but we just can't deny that it changed everything - it forced customers to rely on technology, catapulted e-commerce at the speed of light, made self-service a necessity and exploded the demand for chat bots in order to meet the growing demand for serving our customers in real time. 

And we haven't even mentioned how it affected call center operations, which were quickly pivoted to work from home environments.

We battled through. We learned a lot. We see the Emerging Horizons and we want you to join together with your colleagues from the US and Canada to share what you've learned so we can grow together and continue to develop the next generation of Customer Experience experts at the 2021 SOCAP Symposium being presented live from Clearwater Beach, Florida.

Join us as we focus on the customer of the future at our next learning symposium, “Emerging Horizons” with this ONLINE ACCESS PASS to attend Monday & Tuesday’s sessions via livestream.


Event Type:Symposium
Category:Educational Program
Early registration ends on Sep 30, 2021.
Regular registration starts on Oct 01, 2021 and ends on Oct 20, 2021.
Late registration starts on Oct 21, 2021.
(GMT-05:00) Eastern Time (US & Canada)