SOCAP's Central Regional Community presents Future of Work Series: Building a Better Normal

Session 1: Recruiting, Selecting & Retaining Call Center Staff

Session 2: Wages, Compensation & Benchmarking

Managing your team seems to present new challenges with each passing day. After successfully pivoting to a work-from-home environment, many of us are under pressure to transition some or all of our staff back to the office. How is this impacting our ability to attract, retain and provide fair compensation for employees without compromising our budget? In this session we will discuss the impact of $15 minimum wage, benchmarking for wage competitiveness, how performance and seniority factor in, and compensation differentiation for at-home v. in-office staff. Learn how fellow SOCAPers are tackling this critical and highly sensitive issue.

Session 3: Org Charts, Job Descriptions & Scheduling

Session 4: Rewards, Incentives & Recognition

This event is free for SOCAP members. Please register for each event separately.