2022 Central Region Roundtable: Is E-Mail Obsolete?

Feb 17, 2022 02:00pm -
Feb 17, 2022 03:00pm
(GMT-5)

Event Description

Central Region Roundtable: Is E-Mail Obsolete?

THU FEB 17, 2022 | 2 – 3PM ET | A Monthly, Moderated, Virtual Discussion

As CX professionals, we must constantly track new ways consumers want to interact. Long gone are the days when we were simply answering the phones from 9 to 5, monitoring hold times & drop rates. It seems we’re constantly expanding channels of engagement to meet consumers’ increasing needs. At what point do we scale back? Has your organization ever considered eliminating e-mails as an omnichannel option? How would that affect your consumer satisfaction scores? Join us for our next roundtable discussion and hear from many SOCAP members who have successfully stepped away from e-mail & others who have considered it. You’ll want to hear what your peers are planning for 2022 and beyond during our next informal meeting. Register today!


Event Type:Virtual Regional Event
Category:Regional Event
Early registration ends on Jan 11, 2022.
Regular registration starts on Jan 12, 2022 and ends on Feb 17, 2022.
Late registration starts on Feb 18, 2022.
(GMT-05:00) Eastern Time (US & Canada)

 

Registration Fees
Fee TypeEarlyRegularLate
 2022 Roundtable
Member Fee: $0.00$0.00$0.00
Non-Member Fee: $25.00$25.00$25.00