Quality Monitoring Workshop

Nov 08, 2022 11:00am -
Nov 10, 2022 02:30pm
(GMT-5)

Event Description

Quality Monitoring Workshop

NOV 8 & 10, 2022 | 11:00am – 2:30pm ET | VIRTUAL | CX Managers, Supervisors and More!

Today’s hybrid work models have complicated quality assurance for CX supervisors – who have evolved from walking the contact center floor to managing the performance of remote agents! QM has evolved with the times from post audits of calls to suggestive next best applications and pre-emptive agent assistance using new AI tools.  This virtual, two-part workshop will address all kinds of monitoring needs from phone to paper, email, social and chat. Join your peers at SOCAP for real world examples, the latest technology to make your job easier and the support of a community who understands the unique challenges you’re facing. Register today!


Event Type:Workshop
Category:National Event Registration
Early registration ends on Sep 07, 2022.
Regular registration starts on Sep 08, 2022 and ends on Nov 09, 2022.
Late registration starts on Nov 10, 2022.
(GMT-05:00) Eastern Time (US & Canada)

 

Registration Fees
Fee TypeEarlyRegularLate
 2022QMW
Member Fee: $495.00$495.00$495.00
Non-Member Fee: $595.00$595.00$595.00