Processing, Please Wait...
2021 Timely Topic: Pandemic Process Keepers
Description
Speakers
Registration
Aug 05, 2021 04:00pm -
Aug 05, 2021 05:30pm
(GMT-5)
Event Type:
OLD Education
Category:
OLD Educational Program
Speaker Information
About Our Moderator
Lisa Oswald | Senior VP | Head of Customer Service | Travelzoo
Lisa is a customer strategy and operations leader who builds world-class sales and service organizations. She has successfully led the transformation of customer service organizations in both startup, high-growth companies and traditional enterprises. Whether as a change agent creating best-in-class service cultures or an operations expert building the most efficient customer service organization in an industry, she creates value for companies and consumers. Lisa is a concept-to-execution expert who improves a company’s competitive position and profitability, and creates high-performance cultures with a strong commitment to customer satisfaction and quality.
She is the recipient of the Gold Stevie Award® for Customer Service Executive of the Year from American Business Awards in 2013 and the Customer Service Excellence Award from the British Travel Awards in 2014 and 2013. In 2018, Travelzoo won the People's Choice Stevie Award for Favorite Customer Service.
Expertise: Service Delivery, Customer Experience, Call Center Operations, Start-Ups, Operational Turnarounds, Product Operations, BPO / Vendor Management, Customer Analytics and Insights, Quality Management Programs, E-Commerce