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ADA Policy and Procedure

The National Board for Home Care and Hospice Certification (NBHHC) is committed to the fair and equal employment of people with disabilities. Reasonable accommodation is the key to this non-discrimination policy. While many individuals with disabilities can test without accommodation, other qualified applicants may face barriers to certification without the accommodation process. It is the policy of the NBHHC to reasonably accommodate qualified individuals with disabilities unless the accommodation would impose an undue hardship. In accordance with the ADA, accommodations will be provided to qualified individuals with disabilities when such accommodations are directly related to performing the essential functions of testing. This policy applies to all applicants, employees, and employees seeking certification opportunities.


If a candidate needs accommodations as defined by the Americans with Disabilities Act, they must contact NBHHC at least 30 days prior to the program at
certification@nbhhc.org.  Every effort will be made to accommodate the reasonable request.  The candidate will receive an email indicating the accommodation findings and appropriate arrangements will be made. 

Disability: For purposes of determining eligibility for a reasonable accommodation, a person with a disability is one who has a physical or mental impairment that materially or substantially limits one or more major life activities.

Reasonable accommodation
A reasonable accommodation is a modification or adjustment to exam proctor or exam environment that makes it possible for a qualified individual with a disability to enjoy an equal certification opportunity.

Examples of accommodations may include acquiring or modifying equipment or devices; making facilities readily accessible; and modifying available exam schedules.

Applicants who are dissatisfied with the decision(s) pertaining to his/her accommodation request may file an appeal with the NBHHC, within 14 calendar days, for a final decision.


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